Table 5.

Aspects that were appreciated and aspects for improvement obtained from patients’ experiences with video visits, extracted from answers to open-ended questions.

Level	Citations of aspects as appreciateda (n=926)b, n (%)	Citations of aspects for improvementc (n=388)b, n (%)
Innovation	185 (19.9)	138 (35.6)
Individual professional	399 (43.1)	46 (11.9)
Patient	82 (8.9)	91 (23.5)
Social context	11 (1.2)	17 (4.4)
Organizational context	204 (22)	96 (24.7)
Economic and political context	45 (4.9)	0 (0)

^aOverall, 70.01% (738/1054) of the patients cited appreciated aspects.

^bResponses including multiple levels within a single response were counted as individual items.

^cOverall, 44.97% (474/1054) of the patients cited aspects for improvement.