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. 2024 Feb 27;16(2):e55078. doi: 10.7759/cureus.55078

Table 1. Patient cohort description of assisted televisit and televisit cohort.

Patient satisfaction was assessed for assisted televisit and televisit by the Teleneurology Unit of the Hospital Las Higueras de Talcahuano.

Telemedicine user satisfaction survey
Age: Gender:
Mark with an “x” the preferred alternative
N Assisted televisit Televisit Strongly disagree In disagreement In disagreement Agree Totally agree
1 2 3 4 5
1 I am satisfied with the medical care received during my telemedicine appointment. I am satisfied with the medical care received during my telemedicine appointment.          
2 My family is satisfied with the medical care received during my telemedicine appointment. My family is satisfied with the medical care received during my telemedicine appointment.          
3 Telemedicine helps me to be aware of my health status. Telemedicine helps me to be aware of my health status.          
4 Telemedicine helps me to know how to improve my health status. Telemedicine helps me to know how to improve my health status.          
5 Telemedicine allows me to better comply with the specialist doctor recommendations and indications. Telemedicine allows me to better comply with the specialist doctor recommendations and indications.          
6 I was comfortable talking to the specialist doctor through a camera and a microphone. I was comfortable talking to the specialist doctor through a camera and a microphone.          
7 Talking to my specialist doctor through a camera and a microphone, was as effective as doing it in person. Talking to my specialist doctor through a camera and a microphone, was as effective as doing it in person.          
8 It was easy for me to explain my health condition to my specialist doctor during my telemedicine appointment. It was easy for me to explain my health condition to my specialist doctor during my telemedicine appointment.          
9 My specialist doctor has identified my health problem during my telemedicine appointment. My specialist doctor has identified my health problem during my telemedicine appointment.          
10 I have been informed of my right to privacy regarding my personal and medical information that was accessed during my telemedicine appointment. I have been informed of my right to privacy regarding my personal and medical information that was accessed during my telemedicine appointment.          
11 I trust that my personal information and privacy will be protected after my telemedicine appointment. I trust that my personal information and privacy will be protected after my telemedicine appointment.          
12 Image and sound qualities were adequate to talk to my specialist doctor. Image and sound qualities were adequate to talk to my specialist doctor.          
13 The general doctor who accompanied me in person helped me during my telemedicine appointment.            
14 My telemedicine appointment was helpful. My telemedicine appointment was helpful.          
15 The time I have to wait for scheduling the appointment with a specialist is short if it is a telemedicine appointment. The time I have to wait for scheduling the appointment with a specialist is short if it is a telemedicine appointment.          
16 I would rather schedule a telemedicine appointment since it is easier to go to the local family clinic than to the hospital. I would rather schedule a telemedicine appointment since it is easier to go to the local family clinic than to the hospital.          
17 I would rather schedule a telemedicine appointment since it is cheaper to go to the local family clinic than to the hospital.            
18 For my future medical care, I would rather schedule telemedicine appointments. For my future medical care, I would rather schedule telemedicine appointments.          
19 My specialist doctor was able to answer my questions during my telemedicine appointment. My specialist doctor was able to answer my questions during my telemedicine appointment.          
20 My specialist doctor was engaged in solving my health problem during my telemedicine appointment. My specialist doctor was engaged in solving my health problem during my telemedicine appointment.          
21 I trust the instructions of my specialist doctor during my telemedicine appointment. I trust the instructions of my specialist doctor during my telemedicine appointment.          
22 The general practitioner who accompanied me in person during the telemedicine appointment was able to answer my questions.            
23 The general practitioner who accompanied me in person during the telemedicine appointment could answer the questions made by my specialist doctor