Table 2.

Summary of measurement scales.

Variable	Code	Author	Items
High Involvement Work Practices (HIWPs)	HIWPs	Riordan et al. (2005)	18
Service Performance	SP	Bettencourt and Brown (1997)	5
Work-Family Enrichment	WFE	Carlson et al. (2006)	9
Work–Family Conflict	WFC	Netemeyer et al. (2005)	5
Subjective Well-Being	SWB	Diener and Fujita (1995)	5
Customer Orientation	CO	Susskind et al. (2003)	5
Workload	WL	Harris and Bladen (1994)	6
Supervisor Support	SS	Karatepe and Olugbade (2009)	4