Table 2.

Time to prescribing visit, by language (unadjusted).

	Calls with appointment information (n = 246)	Language of simulated patient caller
		English		Spanish
		Statistic/%	n	Statistic/%	n	P
Total time to visit
Mean days	36.2	37.6	120	33.7	70	.50
Median days	28	28	120	30	70	.44
Percentage of calls without estimate	22%	19.5%	29	27.8%	27	.05

The table shows mean and median days to a visit with a prescriber and differences by language of caller. Source: Authors’ analysis of call data. Time to prescribing visit accounts for any required gatekeeping steps (eg, time to intake + time to visit with specialty behavioral health clinician after the intake.) The P values for difference across languages were obtained from chi-square, t, and Mann-Whitney tests to compare proportions, means, and medians, respectively. Mean and median values were obtained only from calls with nonmissing values (sample sizes shown in “n”). The % of calls where the wait time was unknown are calculated as a fraction of completed calls (for which we have appointment details) within each language group (eg, 149 English and 97 Spanish). In some cases, the scheduler could not provide an estimate because the wait time would depend on the outcome of a gatekeeping step, or the scheduler would not provide a wait time estimate until the patient was assigned to the clinic and had completed required paperwork.