Table 4.

Analysis of single item pre- and post-test of the 21 Miss Likert Questionnaire.

Variable name		Total	Control	Intervention	P-value
Communication skills
The doctor greeted me before addressing my complaints (CS)	Pre-test	1.5 (0.8)	1.5 (0.9)	1.5 (0.7)	0.559
	Post-test	1.2 (0.4)	1.2 (0.4)	1.2 (0.4)	0.44
The doctor explained the cause of my ill health well (CS)	Pre-test	3.4 (1.4)	3.4 (1.4)	3.5 (1.3)	0.587
	Post-test	2.2 (1.1)	2.6 (1.3)	1.8 (0.7)	<0.001
The doctor gave me a chance to say or ask all I wanted (CS)	Pre-test	3 (1.3)	2.9 (1.4)	3.1 (1.3)	0.139
	Post-test	1.9 (0.9)	2.1 (1)	1.8 (0.7)	0.006
The doctor listened patiently to me (CS)	Pre-test	2.2 (1.1)	2.1 (1.1)	2.3 (1.1)	0.181
	Post-test	1.7 (0.6)	1.8 (0.8)	1.6 (0.5)	0.007
The doctor did not ignore any of the things I said or the complaints I had (CS)	Pre-test	2.6 (1.3)	2.5 (1.3)	2.8 (1.4)	0.08
	Post-test	1.8 (0.9)	2 (1)	1.7 (0.8)	0.013
The doctor did not use any words that I did not understand (CS)	Pre-test	2 (1)	1.9 (1)	2.1 (1)	0.035
	Post-test	1.6 (0.6)	1.6 (0.6)	1.6 (0.6)	0.402
The doctor seemed interested in me as a person and not just my illness (CS)	Pre-test	2.4 (1.1)	2.3 (1)	2.4 (1.1)	0.571
	Post-test	1.7 (0.8)	1.9 (0.9)	1.6 (0.5)	<0.001
The doctor spoke politely to me (CS)	Pre-test	1.8 (0.8)	1.8 (0.8)	1.8 (0.9)	0.73
	Post-test	1.6 (0.5)	1.6 (0.5)	1.5 (0.5)	0.575
The doctor was warm and empathetic to me (CS)	Pre-test	2.1 (1)	2.1 (1.1)	2.1 (1)	0.714
	Post-test	1.6 (0.6)	1.6 (0.6)	1.6 (0.5)	0.413
Information provision
I understood what the doctor wants us to do to manage my condition (IP)	Pre-test	2.9 (1.2)	2.8 (1.2)	2.9 (1.2)	0.465
	Post-test	2 (1)	2.3 (1.2)	1.8 (0.7)	<0.001
The doctor gave me all the information I was expecting to receive about my health (IP)	Pre-test	3.3 (1.2)	3.2 (1.3)	3.4 (1.1)	0.239
	Post-test	2.2 (1)	2.5 (1.2)	1.9 (0.8)	<0.001
I understand my illness (diagnosis, test results and treatment plan) better after talking to the doctor (IP)	Pre-test	3.3 (1.3)	3.2 (1.3)	3.4 (1.2)	0.229
	Post-test	2.1 (1.1)	2.4 (1.2)	1.8 (0.8)	<0.001
The doctor told me how to care for myself given my condition (IP)	Pre-test	3.2 (1.3)	3.1 (1.4)	3.2 (1.3)	0.729
	Post-test	2.1 (1.1)	2.4 (1.3)	1.8 (0.8)	<0.001
Patient’s confidence
The doctor seemed to know what to do about my problem (PC)	Pre-test	2.2 (0.9)	2.1 (0.9)	2.2 (0.9)	0.652
	Post-test	1.7 (0.7)	1.8 (0.8)	1.6 (0.6)	0.064
I think the doctor’s advice is appropriate for my situation (PC)	Pre-test	2.7 (1.2)	2.6 (1.1)	2.8 (1.2)	0.201
	Post-test	2.1 (0.9)	2.2 (1)	2 (0.9)	0.133
The doctor relieved my worries about my illness (PC)	Pre-test	3.5 (1.4)	3.4 (1.4)	3.5 (1.3)	0.458
	Post-test	2.7 (1.3)	2.8 (1.4)	2.5 (1.3)	0.027
I felt comfortable talking to the doctor (PC)	Pre-test	2.2 (1)	2.2 (1)	2.3 (1.1)	0.401
	Post-test	1.7 (0.6)	1.8 (0.7)	1.6 (0.5)	0.009
I could talk freely to the doctor about my private issues (PC)	Pre-test	2.4 (1.2)	2.4 (1.2)	2.4 (1.2)	0.816
	Post-Test	1.7 (0.7)	1.9 (0.8)	1.6 (0.6)	0.004
The doctor paid enough attention to my privacy (PC)	Pre-test	2 (1)	2 (1)	2.1 (0.9)	0.737
	Post-test	1.7 (0.6)	1.7 (0.6)	1.6 (0.6)	0.591
Doctor’s time
I had enough time with the doctor (CT)	Pre-test	2.3 (1.1)	2.2 (1.2)	2.4 (1.1)	0.334
	Post-test	1.7 (0.8)	1.9 (0.9)	1.6 (0.6)	0.001
Overall satisfaction
All things considered, I am satisfied with the interaction between the doctor and I	Pre-test	2.7 (1.1)	2.7 (1.1)	2.7 (1.1)	0.758
	Post-test	1.8 (0.7)	2 (0.8)	1.6 (0.5)	<0.001