Table 1.

Examples of Transcript Dialogue (Counsellor and Client) and Equivalent Quin Dialogue/Response

Theme	Counsellor proponent	Quin proponent	Client proponent	Quin response/data linkage
Client details and building rapport	I see that you’re of Aboriginal origin, is that correct? We have Aboriginal counsellors that work here at Quitline . . . [T1]	Are you of Aboriginal and/or Torres Strait Islander origin?	Yes	Quitline information They also offer Indigenous counsellors if you would prefer to speak to them.
Client history and motivation to quit	What’s got you wanted to quit at the moment? [T13]	What is motivating/has motivated you to quit smoking?	Cost	Extra cash is a great reward for quitting smoking! Are you saving up for something?
Understanding nicotine dependence	Do you know how nicotine works in your brain or anything like that? [T3]	Just before we start. It’s good to know how nicotine works in our body so the products we might talk about make more sense. Can I quickly tell you about this?	No (Counsellor proponent) Yes (Quin proponent)	Nicotine is that addictive part of tobacco. When you have cigarette, you get that hit of nicotine that reaches your brain within seconds through your bloodstream and triggers the reward centre . . . (cont)
Pharmacotherapy	So based on that, we would recommend for you to use . . . both the patches and oral products. [T11]	Based on how many cigarettes you are currently smoking and how soon after waking you have a cigarette, I’m thinking you would benefit from using a combination of NRT patch and oral NRT. We’ll cover this a bit later.	N/A	N/A
Behavioral aspects of quitting	With that morning coffee though, how are you going to cope with changing out that one? What are you going to do and commit to? [T15]	Have you thought about changing your coffee/tea routine? . . . How do you think you might manage avoiding cigarettes with your coffee or tea?	Go for a walk or something	Good thinking
Additional support and smoking cessation resources	Alright and so I know you said that your partner smokes as well. What sort of support will they be able to provide? [T13]	Do you live with anyone else who smokes? Will your [FAMILY-FRIENDS] be supportive of your quit?	That’s the hardest bit	[SENTIMENT ANALYSIS] This can be really tricky. We can talk about this a little later.
Planning, goal setting, and follow-up	So, in terms of quitting smoking, did you have an idea when you would like to be doing that? [T4]	Have you set a quit date?	This Thursday. (Counsellor proponent) Yes (Quin proponent)	Great, it’s motivating to have a goal. What date did you decide on? [CALENDAR WIDGET]

[T], transcript number; NRT, nicotine replacement therapy.