Table 3.

Clinician-reported challenges encountered on scheduled clinical video telehealth during the COVID-19 pandemic.

If you had challenges with successfully completing video visits with patients, what were the reasons for the challenges (check all that apply)?		Challenges encountered in 2020 (N=511), n (%)	Challenges encountered in 2021 (N=615), n (%)	P valuea
Patient challenges
	The patient did not have access to a smartphone or computer with camera.	135 (26.4)	179 (29.1)	.28
	The patient did not have patient portal access.b	109 (21.3)	137 (22.3)	.73
	The patient did not have access to the internet.	73 (14.3)	112 (18.2)	.08
	The patient did not have the needed software.	69 (13.5)	74 (12)	.45
Clinician challenges
	There was a problem with network connectivity (poor connectivity).	156 (30.5)	228 (37.1)	.008
	There was a problem with the clinician software.	54 (10.6)	55 (8.9)	.34
	There was a problem with clinician hardware.	28 (5.5)	30 (4.9)	.63

^aP value adjusted using the Tukey-Kramer method to control for type I errors.

^bFor some clinical video visits, a prerequisite was that patients needed to have registered with the patient portal.