| Dissatisfaction with length of stay and discharge process |
0.11 (0.03-0.19) |
Facility, days, stay, discharge, hours, without, given, during, social, worker, plan, once, friend, upon, case |
“Ugh! Horrible! Rude staff, no individual therapy, ridiculous rules! And discharge planning? What discharge planning? You’re on your own there.” “Complete lack of discharge planning. My daughter was sent home with no follow up care plan and they wouldn’t even ship her belongings.”
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| Insurance, payments, and billing |
0.11 (0.03-0.19) |
Insurance, pay, money, bill, billing, paid, company, payment, charged, received, financial, charge, covered, check, card |
“Do not come here – they are the worst clinic. The doctors are fine but they have you waiting forever, they screwed up our billing and wanted us to pay over $1000 in bills they submitted to the wrong insurance company and then double billed them. Save your time and go to some other place.” “Misleading insurance coverage information – abundantly clear to me that they really only want private pay patients.” “Just received the bill for 6 days of nothing....$10,000.00 ’'m telling you to stay away from this nasty dirty place. absolutely worthless!!” “Questionable billing practices at [facility name]. My husband received not one but two bills totaling over $23,000.00. We discovered that neither bill had been submitted to insurance for payment prior to billing him directly for the full amounts.”
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| Therapy for co-occurring mental health disorders |
0.12 (0.04-0.20) |
Mental, therapy, therapist, depression, disorder, psychiatrist, health, eating, anxiety, diagnosis, inpatient, group, outpatient, disorders, social |
“[Facility name] saved my life. I am very pleased with everything. I would recommend [Facility name] to anyone with eating disorders and mental health issues.” “Admitted for my eating disorder. Excellent physicians (especially Dr. [name]), therapists, nutritionists (specifically qualified for ED), nurses, and mental health workers. Always available to assist...They mostly use CBT (cognitive behavioral therapy) which is an effective method for all types of addictions/disorders...I’m glad...now I have the tools I need for my recovery...I highly recommend this treatment facility for patients with alcohol addiction, drug addiction, mental health disorders, and eating disorders.”
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| Mental health resources |
0.14 (0.06-0.22) |
Help, health, mental, need, issues, those, services, crisis, may, illness, willing, seek, substance, serious, deal |
“Addiction and behavioral health issues are complex and serious. I have experienced ttc as a thorough and caring approach to improving the lives of people who ask for help.” “Very good with their counseling and resources for help.” “Caring group of mental health experts.” “Professional, kind, compassionate mental health services.”
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| Communication with nurse |
0.16 (0.08-0.24) |
Told, said, didn’t, then, got, nurse, left, asked, came, took, down, couldn’t, mom, let, saying |
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| Patients feeling restrained or held against their will |
0.17 (0.08-0.24) |
Patients, down, leave, please, keep, hold, unit, send, prison, against, worse, police, sleep, admitted, allowed |
“Awful awful place. do not go here. Go to your regular psych or doctor before you ever step foot in this institution. It is more like a prison than a mental health facility.” “A prison-like “health” facility where you may come out of a worse...wonder why the only place with open beds and kinda warned by medical hospital staff some patients without prison mentality or if they're not not totally insane please watch your backs especially vulnerable and young”
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| Patient complaints and privacy concerns |
0.17 (0.09-0.25) |
Patient, information, complaint, state, against, due, name, records, refused, privacy, report, unprofessional, file, director, law |
“I recommend against using this company. I went for an assessment on my own accord and paid myself. The final report issued had many errors that they refused to correct...Giving a false assessment and not correcting it after the errors were pointed out. I recommend you go somewhere more professional.” “If I could give no stars I would. Hipaa violations, unethical, incorrect medications, unprofessional and beyond belief still in business. Buyer beware. My records were altered and I have to get them legally rectified...Copious violations.”
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| Communication regarding appointments and office closures |
0.21 (0.13-0.28) |
Told, said, called, asked, then, see, needed, next, until, pm, morning, friday, monday, today, hour |
“It would have been nice if someone had told us you guys closed early today!!!!! My husband had an appointment at 4:20pm and when we got to the clinic at 4pm, security said it was closed!!!!! His appointment is not until 4:20pm. I called the call center and even they said the clinic closed at 5pm!!!!! We wasted our money for parking and most importantly our time!!!!!!” “Awful experience! Zero stars if possible!!! Their intake hours are supposed to be Monday through Friday 8:30am to 2pm. I was told by the [curse word] that answered the phones that the intake appointments take 1-2 hours. I went there at 1:50pm...They said it was too late and to come back tomorrow. How could it be too late? Apparently, the intake appointments are 2-4 hours now. They have a new system. yeah, a new waste of my time system. No thanks.”
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| Wait time for appointments |
0.21 (0.13-0.28) |
Appointment, time, minutes, wait, office, waiting, appointments, hour, before, late, scheduled, schedule, long, waited, seen |
“The [facility name] go can shove it- if you arrive 5 minutes late- they tell you to go away. If you want an appointment you're looking months out- but show up to your appointment 20 minutes early- and you'll be waiting an hour after your appointment time...” “Appointment time - 12:30pm, arrival time - 12:15pm, current time - 1:39pm and I'm still waiting!! Because this place is located in a predominantly black and hispanic neighborhood, these people think they can disrespect our time and have us waiting here for over an hour!! Stay away!” “Very poorly managed time wise. My first appointment was over two hours late from the scheduled time. huge co-pay. My second appointment was also over an hour late even though it was maybe a 10 minute consultation. My yet to be third appointment has been rescheduled twice, once 15 minutes beforehand.”
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| (Dissatisfaction with) phone calls and lines of communication |
0.21 (0.13-0.29) |
Call, phone, called, back, calls, someone, left, times, number, calling, message, answer, messages, speak, hold |
“No one answers the phone or calls you back. I can't get a prescription refilled. The automated system is like the people...doesn’t work. Don't waste your time.” “This company, after an initial consultation and intent to become a patient, did not respond to my multiple emails and several calls and voicemails for over 2 months.”
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| Front desk and reception experience |
0.22 (0.14-0.29) |
Rude, front, desk, treated, unprofessional, attitude, service, extremely, woman, worst, horrible, speak, lady, ask, name |
“Extremely rude and unhelpful. When I called to make an appointment the therapist was dry, rude and clearly uninterested.” “The medical center is great and the staff however the front desk woman is extremely rude,cold and disrespectful. It's a shame to have someone like her representing [facility name].
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| Medication choices and prescription refills |
0.22 (0.14-0.30) |
Medication, meds, doctor, medications, off, drug, psychiatrist, prescription, prescribed, pain, anxiety, drugs, withdrawal, med, effects |
“This office is unhelpful and apathetic about refilling prescriptions. I am on week two now of daily phone calls to get a non-narcotic antidepressant prescription refilled. There is no reason why it shouldn't be filled, yet my calls remain unreturned and the soonest I can see a doctor is three weeks despite having 0 days left of my meds, which they know.” “The standard of care is dismally low. Gaslighting by doctors, patients being told to go OD so they can qualify for care, and patients being put out addicted to a cocktail of pills without informed consent regarding withdrawal effects or tapering regimens. This place exists to make money, not to heal.” “The psychiatrist hastily prescribed a narcotic that had a negative interaction with my other medication, she ignored the list of meds.”
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| Rude and insensitive care |
0.23 (0.15-0.31) |
Go, here, don’t, give, worst, ever, horrible, stars, rude, anyone, star, zero, nothing, please, worse |
“The nurses were horrible, unattentive, with no compassion whatsoever. Worst hospital experience ever. Wow! I hope I never have to go there again.” “Liars liars liars! incompetent, obnoxious apathetic, rude, arrogant. Seriously, the worst of humanity works here.”
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