Table 2.

Interview guide.

Main questions		Supporting questions, if needed
Background questions
	Please tell me a little about yourself.	What is your gender? What is your age? What is your level of education and degree? Why were you admitted to the hospital (if they were), and have you been admitted to a hospital before?
Questions regarding digital practices
	Please tell me about your digital devices.	Do you own your own computer or smartphone or a similar device? How do you use these devices?
	What is your experience with using digital devices?	Can you elaborate and give examples? Would you consider computer or smartphones a part of your everyday life? If so, in which way? Have you ever used these devices for work?
	What does it mean to you, to be able/not able to use these devices?	Can you elaborate and give examples? Have your ever wished you were better at using these devices? Is using these devices something you would like to learn? (if they have not) Could you imagine using any of these devices 1 day in the future? Why or why not?
	Please tell me how you use digital services from the public sector.	For example, do you read mail digitally? Do you access your bank account on the web?
	What do you think about the use of digital devices in the public sector?	Not available
	Please tell me how you have experienced your use of the digital services in the public sector.	Can you elaborate and give examples? Did you face any challenges? How did you handle them? (if they have any) What do you think was the cause of these challenges? How did it feel when you experienced these challenges? (if they have any)
	How did you learn to use digital devices?	Can you elaborate and give examples? Have you ever had any assistance in the use of digital devices? If so, what type of assistance? What would you have done if you could not get that assistance? Have you been offered any help to overcome these challenges? Have you ever found it difficult to talk with someone about challenges in the use of digital devices? If you got the opportunity to improve your digital skills, is this something you would consider? Why or why not? Have you ever been offered courses or classes in the use of digital devices?
	How is digital practice part of your everyday life?	Have you ever experienced having trouble doing something digitally, you thought could easily do? Have you ever experienced learning or doing something on a digital device you thought you never would? Which type of emotions would you describe as connected to the use of digital devices?
Questions regarding digital practices in the health system
	Please tell me how you experience the use of digital technology in the health system.	Have you heard of sundhed.dk, and if so, do you use it and for what purpose? Have you heard of MinSP (app) and, if so, do you use it and for what purpose? Do you think these services could be made more accessible or relevant to you and, if so, how?
	With what purpose do you use digital services in the health system? (if they do)	For example, video consulting, answering PROa, and ordering vaccinations
	How do you communicate with institutions in the health system?	Have you ever had to respond to something from the hospital digitally? Do you use digital devices to communicate in any form with any part of the health system? Do you read results and invitations from the hospital digitally on a computer or smartphone or tablet? Do you use any other digital services in the public health system?
	How do you experience the accessibility of these digital Health services?	Do you think these services could be made more accessible or relevant to you and, if so, how? Do you have any advice for people who do not find it easy to use digital devices? (if they are experienced)

^aPRO: patient-related outcome.