Table 1.

Balance users scoring moderate or above in mental health risk who elected to engage (yes) or not engage (no) the Care Concierge follow-up service.

	Follow-up consultation				p-value
	No		Yes
	n = 4,212	%	n = 418	%
Age
19–34	1,267	30.1	121	29.0	0.002
35–44	1,114	26.5	82	19.6
45–54	1,062	25.2	119	28.5
55–64	657	15.6	88	21.1
65+	112	2.7	8	1.9
Gender
Male	936	22.2	80	19.1	0.338
Female	3,253	77.2	336	80.4
Non-binary or transgender	23	0.6	2	0.5
Active military member or veteran
No	4,073	96.7	406	97.1	0.637
Yes	139	3.3	12	2.9
Screen of drug use
Negative	3,954	93.9	392	93.8	0.939
Positive	258	6.1	26	6.2
Currently seeing a doctor, therapist or other professional for a problem
No	3,200	76.0	298	71.3	0.034
Yes	1,012	24.0	120	28.7
Asthma
No	3,545	84.2	353	84.5	0.879
Yes	667	15.8	65	15.6
Back pain
No	1991	47.3	190	45.5	0.478
Yes	2,221	52.7	228	54.6
Cancer
No	4,057	96.3	402	96.2	0.879
Yes	155	3.7	16	3.8
COPD
No	4,128	98.0	406	97.1	0.230
Yes	84	2.0	12	2.9
Diabetes
No	3,852	91.5	379	90.7	0.586
Yes	360	8.6	39	9.3
Heart disease
No	4,126	98.0	409	97.9	0.878
Yes	86	2.0	9	2.2

Chi square tests were used to identify demographics and healthcare related factors that were a statistically significant impact in whether or not a follow-up visit was completed. Balance users currently seeing a provider for a mental health issue were more likely to complete a follow-up visit. Those between age 19–34 were more likely to engage the Care Concierge as well. Fourteen Balance users were excluded due to missing age or gender information.