Table 4.

Description of activity hour, appointments, and outreach activities (n = 418).

	Mean	SD	Median	IQR	Range	% individuals with at least one appointment or outreach activities
Activity hour	2.53	1.28	2.25	(1.58–3.08)	(0.58–9.58)
Appointment
No. of all appointments	1.09	0.30	1	(1–1)	(1–3)	100
No. of telephonic appointments	1.02	0.39	1	(1–1)	(0–3)	94.0
No. of video appointments	0.06	0.26	0	(0–0)	(0–2)	6.2
Outreach activity
No. of outreach activities	2.43	1.61	2	(1–3)	(0–15)	94.3
No. of emails	1.30	0.68	1	(1–2)	(0–4)	89.0
No. of guide activities	0.01	0.11	0	(0–0)	(0–2)	0.5
No. of independent activities	0.00	0.05	0	(0–0)	(0–1)	0.2
No. of legacy activities	0.36	0.72	0	(0–1)	(0–6)	26.1
No. of phone calls	0.77	0.81	1	(0–1)	(0–5)	59.1

Care Concierges tracked time spent with Balance users during follow-up visits as well as the methods and time spent on outreach efforts for those who consented to outreach. The average time spent with employees was 2.53 h with a notably wide range of 0.58–9.58 h, highlighting the ability of balance to deliver individualized care. Approximately 2.4 outreach activities were employed by Care Concierges to engage Balance users who consenting to be contacted to complete follow-up visits.