Table 5.

Description of recommendations/referrals and usage rate (n = 418).

	Mean	SD	Median	IQR	Range	% individuals with at least one recommendation/referral	% individuals with referrals using at least one recommendation/referral
No. of all recommendations/referrals	2.03	1.13	2	(1–3)	(0–6)	94.0	60.3
Behavioral health facility	0.00	0.05	0	(0–0)	(0–1)	0.2	0.0
Behavioral health/substance abuse provider	0.31	0.59	0	(0–0)	(0–3)	24.6	3.9
Career wellbeing	0.00	0.05	0	(0–0)	(0–1)	0.2	0.0
Emotional wellbeing	0.81	0.47	1	(1–1)	(0–2)	78.0	67.8
Financial wellbeing	0.16	0.46	0	(0–0)	(0–2)	11.5	33.3
Physical wellbeing	0.05	0.26	0	(0–0)	(0–3)	3.8	0.0
Short term provider	0.61	0.62	1	(0–1)	(0–3)	55.3	11.7
Substance abuse facility	0.00	0.00	0	(0–0)	(0–0)	0.0	—
Support group	0.04	0.20	0	(0–0)	(0–2)	3.6	13.3
Work life services	0.03	0.19	0	(0–0)	(0–2)	2.4	20.0

Utilization of recommendations by the Care Concierge team by Balance users are noted in this table. Ninety-four percent of employees completing a follow-up visit received at least one recommendation from the Care Concierge. The most frequently used recommendations provided to users include those pertaining to addressing emotional wellbeing, establishing a short term provider and seeking behavioral health/substance abuse providers. Sixty percent of users receiving a recommendation were recorded as using at least one of the recommendations provided by the Care Concierge. The most utilized recommendation pertained to addressing emotional wellbeing, financial wellbeing and work life services.