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. 2024 Mar 21;10(9):e27863. doi: 10.1016/j.heliyon.2024.e27863

Table 5.

Model performance using ensemble learning.

Class Matric Classification Data Results
Accuracy Precision Recall F1
Best Baseline classifier (SVM) −1 95.0% 94.0 95.0 96.0
0 95.0 95.0 95.0
+1 96.0 95.0 95.0
Customer perception meta ensemble (Hard) −1 95.95 % 94.96 96.92 95.75
0 93.60 95.4 94.5
+1 94.19 96.37 95.27
Customer perception meta ensemble (Soft) −1 94.51 % 94.5 94.5 94.5
0 94.5 94.5 94.5
+1 94.5 94.5 94.5