Table 5.
Model performance using ensemble learning.
| Class | Matric Classification Data Results |
||||
|---|---|---|---|---|---|
| Accuracy | Precision | Recall | F1 | ||
| Best Baseline classifier (SVM) | −1 | 95.0% | 94.0 | 95.0 | 96.0 |
| 0 | 95.0 | 95.0 | 95.0 | ||
| +1 | 96.0 | 95.0 | 95.0 | ||
| Customer perception meta ensemble (Hard) | −1 | 95.95 % | 94.96 | 96.92 | 95.75 |
| 0 | 93.60 | 95.4 | 94.5 | ||
| +1 | 94.19 | 96.37 | 95.27 | ||
| Customer perception meta ensemble (Soft) | −1 | 94.51 % | 94.5 | 94.5 | 94.5 |
| 0 | 94.5 | 94.5 | 94.5 | ||
| +1 | 94.5 | 94.5 | 94.5 | ||