Table 1. Person-centred processes domain: Construct definitions, PCPI-S items & PCPI-C items.

Construct Definition	Items chosen from the PCPI-S	PCPI-C Items
Working with the person’s beliefs & values Having a clear picture of what the person’s values about his/her life and how he/she makes sense of what is happening from their individual perspective, psychosocial context and social role	• I integrate my knowledge of the person into care delivery. • I work with the person within the context of their family and carers. • I seek feedback on how people make sense of their care experience. • I encourage the people to discuss what is important to them.	• Staff make an effort to get to understand what is important to me • Staff use my personal experiences to build a relationship with me • I feel able to give staff feedback about my experience of being cared for • I feel able to say to staff what is important to me
Sharing decision-making Engaging persons in decision-making by considering values, experiences, concerns and future aspirations	• I include the family in care decisions where appropriate and/or in line with the person’s wishes. • I work with the person to set health goals for their future. • I enable people receiving care to seek information about their care from other healthcare professionals	• Staff involve me in making decisions about my care • My family are included in decisions about my care when I want them to be. • Staff help me to set realistic goals • Staff help me to express my concerns about my treatment and care • I get all the information I need
Engaging authentically The connectedness between people, determined by knowledge of the person, clarity of beliefs and values, knowledge of self and professional expertise.	• I try to understand the person’s perspective. • I seek to resolve issues when my goals for the person differ from theirs perspectives. • I engage people in care processes where appropriate.	• When we don’t agree about my care staff try to find common ground • Staff listen to me and hear what I have to say about my care • Staff don’t take for granted they know what is best for me • Staff connect with me as a person
Being sympathetically present An engagement that recognises the uniqueness and value of the person, by appropriately responding to cues that maximise coping resources through the recognition of important agendas in their life	• I actively listen to people receiving care to identify unmet needs. • I gather additional information to help me support the people receiving care. • I ensure my full attention is focused on the person when I am with them.	• Staff respond compassionately when I am upset or unhappy • Staff give me their full attention when they are with me • Staff use what they know about me as a person in my care
Working holistically Ways of connecting that pay attention to the whole person through the integration of physiological, psychological, sociocultural, developmental and spiritual dimensions of persons	• I strive to gain a sense of the whole person. • I assess the needs of the person, taking account of all aspects of their lives. • I deliver care that takes account of the whole person.	• I feel cared for • Staff take account of all aspects of my life • Staff consider my home environment in meeting my care needs • Staff understand my family circumstances when caring for me