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Additional Comments Regarding Patient Portal Use or Management
| Providers like portals as they decrease patient calls. |
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| Portals are good for billing/payment. |
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| Press-Ganey surveys could be added to portals. |
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| Portals result in a culture change since patients have more information. |
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| Portals should be user friendly for patients and providers. |
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| Working with patients on portals is a new role requiring a positive attitude and desire to serve the customer. |
