Table 3.

Additional Comments Regarding Patient Portal Use or Management

Providers like portals as they decrease patient calls.

Portals are good for billing/payment.

Press-Ganey surveys could be added to portals.

Portals result in a culture change since patients have more information.

Portals should be user friendly for patients and providers.

Working with patients on portals is a new role requiring a positive attitude and desire to serve the customer.