Table 3.

Nature of information system and types and use of information available in digital format.

	N	%
Nature of information system (n = 155)
All or predominantly digital files/software	77	49.7
Mix of paper records and digital files/software	71	45.8
All or pre-dominantly paper-based	7	4.5
Type of client information routinely available in digital format a (n = 154/155)
Basic information about the client (e.g., age, gender)	145	94.1
Record of daily care visits	141	91.5
Care package details	139	90.2
Care needs assessment information	135	87.7
Client satisfaction surveys	91	59.0
Use of digital information a (n = 154/155)
Inform staffing/workforce planning	126	81.8
Understand/monitor needs of clients	122	79.2
Identify staff training needs	116	75.3
Monitor client outcomes	105	68.2
Monitor client experience/satisfaction	105	68.2
Inform business development decisions	85	55.2

^a Survey question multi-response.