Table 2.
SERVQUAL scale and subscale scores.
| SERVQUAL Subscale | Score |
|---|---|
| Tangibles | −0.200 |
| Reliability | 0.025 |
| Responsiveness | 0.015 |
| Assurance | 0.040 |
| Empathy | 0.015 |
| Equal-Weighted SERVQUAL Score | −0.020 |
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