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. 1998 May 30;316(7145):1665–1667. doi: 10.1136/bmj.316.7145.1665
In a different place Intermediate or primary care v secondary care, in the community v in hospital
In a different way Drugs v surgery, watchful waiting v immediate intervention, reactive v proactive telephone v face to face
By different people Self care, nurse practitioners, or pharmacists or citizens v doctors
At a different time Sunday morning v Monday morning or vice versa
With different levels of shared responsibility between professional and public