Table 1.
Characteristics and factors associated with no-shows in a rural healthcare system, 2021
| Study variables | Is no-show appointment | |||
|---|---|---|---|---|
| No: 242,387 (92.0%) |
Yes: 21,077 (8.0%) |
Total: 263,464 (N) |
P value | |
| Patient gender | ||||
| Female | 131543 | 11058 | 142601 | <0.001 |
| 92.3 | 7.8 | 100.0 | ||
| 54.3 | 52.5 | 54.1 | ||
| Male | 110844 | 10019 | 120863 | |
| 91.7 | 8.3 | 100.0 | ||
| 45.7 | 47.5 | 45.9 | ||
| Age (American Medical Association’s designations) | ||||
| Infants (1 year) | 1761 | 132 | 1893 | <0.001 |
| 93.03 | 7.0 | 100 | ||
| 0.7 | 0.6 | 0.7 | ||
| Children (1-12 years) | 27333 | 2709 | 30042 | |
| 91.0 | 9.0 | 100.0 | ||
| 11.3 | 12.9 | 11.4 | ||
| Adolescents (13-17 years) | 14641 | 1491 | 16132 | |
| 90.8 | 9.2 | 100.0 | ||
| 6.0 | 7.1 | 6.1 | ||
| Adults (18-64 years) | 114852 | 13860 | 128712 | |
| 89.2 | 10.8 | 100.0 | ||
| 47.4 | 65.8 | 48.9 | ||
| Older adults (65 and older) | 83800 | 2885 | 86685 | |
| 96.7 | 3.3 | 100.0 | ||
| 34.6 | 13.7 | 32.9 | ||
| Patient language | ||||
| English | 238327 | 20265 | 258592 | <0.001 |
| 92.2 | 7.8 | 100.0 | ||
| 98.3 | 96.2 | 98.2 | ||
| Spanish | 2607 | 433 | 3040 | |
| 85.8 | 14.2 | 100.0 | ||
| 1.1 | 2.1 | 1.2 | ||
| Other (Hmong, Sign, etc.) | 1453 | 379 | 1832 | |
| 79.3 | 20.7 | 100.0 | ||
| 0.6 | 1.8 | 0.7 | ||
| Number of appointments scheduled | ||||
| One to two | 116980 | 10193 | 127173 | <0.001 |
| 92.0 | 8.0 | 100.0 | ||
| 48.3 | 48.4 | 48.3 | ||
| Three to four | 47607 | 4327 | 51934 | |
| 91.7 | 8.3 | 100.0 | ||
| 19.6 | 20.5 | 19.7 | ||
| Five to six | 25441 | 2265 | 27706 | |
| 91.8 | 8.2 | 100.0 | ||
| 10.5 | 10.8 | 10.5 | ||
| Seven to eight | 15359 | 1330 | 16689 | |
| 92.0 | 8.0 | 100.0 | ||
| 6.3 | 6.3 | 6.3 | ||
| Nine to ten | 9779 | 844 | 10623 | |
| 92.1 | 8.0 | 100.0 | ||
| 4.0 | 4.0 | 4.0 | ||
| More than ten | 27221 | 2118 | 29339 | |
| 92.8 | 7.2 | 100.0 | ||
| 11.2 | 10.1 | 11.1 | ||
| Patient distance to the clinic | ||||
| < 5 miles | 83032 | 7464 | 90496 | 0.001 |
| 91.7 | 8.3 | 100.0 | ||
| 36.0 | 36.8 | 36.1 | ||
| 5 - 10 miles | 30810 | 2524 | 33334 | |
| 92.4 | 7.6 | 100.0 | ||
| 13.4 | 12.4 | 13.3 | ||
| 10 - 20 miles | 40472 | 3509 | 43981 | |
| 92.0 | 8.0 | 100.0 | ||
| 17.6 | 17.3 | 17.6 | ||
| > 20 miles | 75837 | 6759 | 82596 | |
| 91.8 | 8.2 | 100.0 | ||
| 33.0 | 33.4 | 33.0 | ||
| Appointment month | ||||
| January | 7206 | 819 | 8025 | <0.001 |
| 89.8 | 10.2 | 100.0 | ||
| 3.0 | 3.9 | 3.1 | ||
| February | 7421 | 779 | 8200 | |
| 90.5 | 9.5 | 100.0 | ||
| 3.1 | 3.7 | 3.1 | ||
| March | 9161 | 881 | 10042 | |
| 91.2 | 8.8 | 100.0 | ||
| 3.8 | 4.2 | 3.8 | ||
| April | 9213 | 948 | 10161 | |
| 90.7 | 9.3 | 100.0 | ||
| 3.8 | 4.5 | 3.9 | ||
| May | 9122 | 910 | 10032 | |
| 90.9 | 9.1 | 100.0 | ||
| 3.8 | 4.3 | 3.8 | ||
| June | 13030 | 1421 | 14451 | |
| 90.2 | 9.8 | 100.0 | ||
| 5.4 | 6.7 | 5.5 | ||
| July | 15664 | 1451 | 17115 | |
| 91.5 | 8.5 | 100.0 | ||
| 6.5 | 6.9 | 6.5 | ||
| August | 19929 | 1801 | 21730 | |
| 91.7 | 8.3 | 100.0 | ||
| 8.2 | 8.5 | 8.3 | ||
| September | 22121 | 2059 | 24180 | |
| 91.5 | 8.5 | 100.0 | ||
| 9.1 | 9.8 | 9.2 | ||
| October | 29308 | 2408 | 31716 | |
| 92.4 | 7.6 | 100.0 | ||
| 12.1 | 11.4 | 12.0 | ||
| November | 38785 | 3093 | 41878 | |
| 92.6 | 7.4 | 100.0 | ||
| 16.0 | 14.7 | 15.9 | ||
| December | 61427 | 4507 | 65934 | |
| 93.2 | 6.8 | 100.0 | ||
| 25.3 | 21.4 | 25.0 | ||
| Appointment day of the week | ||||
| Monday | 48647 | 4842 | 53489 | <0.001 |
| 91.0 | 9.1 | 100.0 | ||
| 20.1 | 23.0 | 20.3 | ||
| Tuesday | 54067 | 4858 | 58925 | |
| 91.8 | 8.2 | 100.0 | ||
| 22.3 | 23.1 | 22.4 | ||
| Wednesday | 52372 | 4222 | 56594 | |
| 92.5 | 7.5 | 100.0 | ||
| 21.6 | 20.0 | 21.5 | ||
| Thursday | 49155 | 3981 | 53136 | |
| 92.5 | 7.5 | 100.0 | ||
| 20.3 | 18.9 | 20.2 | ||
| Friday | 38146 | 3174 | 41320 | |
| 92.3 | 7.7 | 100.0 | ||
| 15.7 | 15.1 | 15.7 | ||
| Duration of the appointment in minutes | ||||
| < 30 minutes | 71104 | 5573 | 76677 | <0.001 |
| 92.7 | 7.3 | 100.0 | ||
| 29.3 | 26.4 | 29.1 | ||
| 30 to 60 minutes | 168762 | 15209 | 183971 | |
| 91.7 | 8.3 | 100.0 | ||
| 69.6 | 72.2 | 69.8 | ||
| > 60 minutes | 2521 | 295 | 2816 | |
| 89.5 | 10.5 | 100.0 | ||
| 1.0 | 1.4 | 1.1 | ||
| Appointment lead time/scheduled ahead days | ||||
| Less than a day | 23294 | 545 | 23839 | <0.001 |
| 97.7 | 2.3 | 100.0 | ||
| 9.6 | 2.6 | 9.1 | ||
| Within 2 weeks | 62352 | 4422 | 66774 | |
| 93.4 | 6.6 | 100.0 | ||
| 25.7 | 21.0 | 25.3 | ||
| More than 2 weeks | 156741 | 16110 | 172851 | |
| 90.7 | 9.3 | 100.0 | ||
| 64.7 | 76.4 | 65.6 | ||
| Provider specialty | ||||
| Not attributed | 13871 | 1495 | 15366 | <0.001 |
| 90.3 | 9.7 | 100.0 | ||
| 5.7 | 7.1 | 5.8 | ||
| Primary care | 116808 | 9395 | 126203 | |
| 92.6 | 7.4 | 100.0 | ||
| 48.2 | 44.6 | 47.9 | ||
| Specialty care | 111708 | 10187 | 121895 | |
| 91.6 | 8.4 | 100.0 | ||
| 46.1 | 48.3 | 46.3 | ||
| Provider type | ||||
| Medical Doctor (MD)/physician | 139853 | 11340 | 151193 | <0.001 |
| 92.5 | 7.5 | 100.0 | ||
| 57.7 | 53.8 | 57.4 | ||
| Non-physician/Allied Health | 102534 | 9737 | 112271 | |
| 91.3 | 8.7 | 100.0 | ||
| 42.3 | 46.2 | 42.6 | ||
| Medicare | ||||
| No | 206690 | 19175 | 225865 | <0.001 |
| 91.5 | 8.5 | 100.0 | ||
| 85.3 | 91.0 | 85.7 | ||
| Yes | 35697 | 1902 | 37599 | |
| 94.9 | 5.1 | 100.0 | ||
| 14.7 | 9.0 | 14.3 | ||
| Medicaid | ||||
| No | 218772 | 17376 | 236148 | <0.001 |
| 92.6 | 7.4 | 100.0 | ||
| 90.3 | 82.4 | 89.6 | ||
| Yes | 23615 | 3701 | 27316 | |
| 86.5 | 13.6 | 100.0 | ||
| 9.7 | 17.6 | 10.4 | ||
| Commercial | ||||
| No | 234819 | 20007 | 254826 | <0.001 |
| 92.2 | 7.9 | 100.0 | ||
| 96.9 | 94.9 | 96.7 | ||
| Yes | 7568 | 1070 | 8638 | |
| 87.6 | 12.4 | 100.0 | ||
| 3.1 | 5.1 | 3.3 | ||
| Other government insurance | ||||
| No | 235492 | 20630 | 256122 | <0.001 |
| 92.0 | 8.1 | 100.0 | ||
| 97.2 | 97.9 | 97.2 | ||
| Yes | 6895 | 447 | 7342 | |
| 93.9 | 6.1 | 100.0 | ||
| 2.8 | 2.1 | 2.8 | ||
| Prior no-show, one year retrospectively | ||||
| No | 209448 | 12798 | 222246 | <0.001 |
| 94.2 | 5.8 | 100.0 | ||
| 86.4 | 60.7 | 84.4 | ||
| Yes | 32939 | 8279 | 41218 | |
| 79.9 | 20.1 | 100.0 | ||
| 13.6 | 39.3 | 15.6 | ||
First row has frequencies; second row has row percentages, and third row has column percentages
The percentages have been rounded to a decimal, so they might not add up to 100%.