Table 5.

Excerpts From Theme 4: Increasing Use of Technology by Patients and Caregivers Despite Some Challenges

Sub-theme	Representative quote
4A) Virtual programming for caregivers	Caregiver_WA_RG8: Then the program, for example, we would offer you as in a completely virtual or combined person, of the 3, which one would you prefer? I think the virtual
4A) Virtual programming for caregivers	Provider_WA_5: Oh my. I would love to provide maybe a remote support group. I think it's really difficult when you don't have anybody to care for your kids and/or keep an eye on your loved one with dementia
4A) Virtual programming for caregivers	Caregiver_CA_06: Q: Okay. So when you look up something on YouTube, what do you put in to look for a video? A: There is a page and it's for Alzheimer's. I think it's a closed group. And the doctors, they have like the tech talks
4B) Older adults are getting more familiar with technology	Provider_WA_2: Five years ago, I would've said, “Oh, that'll never work.” But I find that we're getting more connected. Even older adults are getting more connected. I think it would be-- if they can ask questions, and the information is clear and concise so that there's no room for your own interpretation
4C) Common barriers to technology use—comfort level and access	Provider_WA_9: So many family caregivers haven't joined if they don't have that comfort level or technology access. So that's one barrier
4C) Common barriers to technology use—comfort level and access	Provider_WA_6: They have access, probably, if there is a family member willing to help, then probably it's going to be easy. If we find, for example, a son, a granddaughter who are willing to just set a computer and be there guiding, it could be possible
4C) Common barriers to technology use—comfort level and access	Provider_WA_3: Some of them don't have the ability to read or write, so that would be a challenge to access, and how to access a video if you don't know how to read the instructions. So what I heard, actually, last week was that someone is calling and walking them step by step through what they need to do to access video. So that could be a good option if someone needs more support in accessing this. But usually, people are pretty savvy with their phones, and if it's a video that is in a well-known platform or really organic and able to figure out, I think they won't have any issues
4C) Common barriers to technology use—comfort level and access	Caregiver_CA_13: I thank God that I have access to the Internet, because if something is stuck, it is the first resource I use. I know that I can speak to other people, ask for [their] opinion who are going through the same [situation]. But the Internet helps me a lot. Because it is where I grab information, and I know that many people…who are Hispanic, who do not know English. Sometimes they ask me “Can you help me look for this?” So yes, I would like, right? Because right now I believe that technology is also being one of the resources for any disease, right? But for Alzheimer's I think there are also many resources. It's just knowing how to find them, knowing how to use them