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. 2024 Jun 17;10:20552076241258276. doi: 10.1177/20552076241258276

Table 2.

Active user engagement (average (+/– SD) conversations) split by the platform used to access the chatbot. Higher values indicate greater user engagement.

Platform Wave 1 (n = 11) Wave 2 (n = 23) Wave 3 (n = 77) Total (n = 111)
WhatsApp 4.86 (1.87) 1.85 (0.93) 2.39 (1.45) 2.46 (1.55)
Web 2.67 (1.53) 1.00 (0.0) 1.8 (1.03) 1.87 (1.13)