|
Questions
|
Answer
|
N (%)
|
|
Were your initial questions answered?
|
Yes
|
53 (100.0%)
|
|
No
|
0 (0.0%)
|
|
Are you satisfied with the answers or professional advice provided by the Pharmacist?
|
3 - Normal
|
3 (5.7%)
|
|
4 - Satisfied
|
5 (9.4%)
|
|
5 - Very satisfied
|
45 (84.9%)
|
|
Are you satisfied with the pharmacist's attitude?
|
3 - Normal
|
3 (5.7%)
|
|
4 - Satisfied
|
5 (9.4%)
|
|
5 - Very satisfied
|
45 (84.9%)
|
|
Do you believe and follow what you are advised?
|
Yes
|
53 (100.0%)
|
|
No
|
0 (0.0%)
|
|
Do you wish to continue consulting on medication use by telepharmacy at your next visit?
|
Would like to continue the service
|
39 (73.6%)
|
|
Consider using the service if needed, depending on the next visit
|
12 (22.6%)
|
|
Prefer direct consultation
|
2 (3.8%)
|
|
For you, what are the advantages of telepharmacy?
|
Convenient, feasible to schedule a consultation and arrange time
|
36 (67.9%)
|
|
Limit direct communication to avoid the risk of spreading the disease
|
16 (30.2%)
|
|
Enthusiastic pharmacist
|
33 (62.3%)
|
|
Useful consultation content, answers to questions about diseases or medications
|
40 (75.5%)
|
|
Increase the trust and peace of mind when using medicine
|
9 (17.0%)
|
|
Do you have any suggestions to improve Telepharmacy services?
|
Call volume is low, needs improvement
|
1 (1.9%)
|
|
Transmission quality affects service quality
|
1 (1.9%)
|
