Table 1.
All (N = 3,902) | In-Person Office Visit (n = 1,625, 41.6%) | Telephone Visit (n = 1,751, 44.9%) | Video Visit (n = 526, 13.5%) | |
---|---|---|---|---|
Demographics | ||||
Age group | ||||
18-44, y | 91 (2.3) | 30 (1.9) | 39 (2.2) | 22 (4.2) |
45-64, y | 626 (16) | 260 (16) | 271 (15.5) | 95 (18.1) |
65-74, y | 753 (19.3) | 300 (18.5) | 347 (19.8) | 106 (20.2) |
>74, y | 2,432 (62.3) | 1,035 (63.7) | 1,094 (62.5) | 303 (57.6) |
Sex | ||||
Female | 1,711 (43.9) | 633 (39) | 814 (46.5) | 264 (50.2) |
Race/ethnicity | ||||
White | 2,216 (56.8) | 940 (57.9) | 1,006 (57.5) | 270 (51.3) |
Black | 445 (11.4) | 156 (9.6) | 223 (12.7) | 66 (12.6) |
Hispanic | 548 (14) | 237 (14.6) | 240 (13.7) | 71 (13.5) |
Asian | 596 (15.3) | 244 (15) | 247 (14.1) | 105 (20) |
Other | 97 (2.5) | 48 (3) | 35 (2) | 14 (2.7) |
Neighborhood SES | ||||
Low | 883 (22.6) | 370 (22.8) | 404 (23.1) | 109 (20.7) |
Unknown | 167 (4.3) | 71 (4.4) | 76 (4.3) | 20 (3.8) |
Neighborhood internet | ||||
≤80% | 1,306 (33.5) | 563 (34.7) | 582 (33.2) | 161 (30.6) |
Unknown | 115 (3) | 50 (3.1) | 54 (3.1) | 11 (2.1) |
Language | ||||
English | 3,526 (90.4) | 1,435 (88.3) | 1,600 (91.4) | 491 (93.4) |
Visit characteristics | ||||
Visit with own PCP | 3,385 (86.8) | 1,438 (88.5) | 1,485 (84.8) | 462 (87.8) |
Previous video visit use | 1,617 (41.4) | 554 (34.1) | 690 (39.4) | 373 (70.9) |
Mobile app access | 2,081 (53.3) | 796 (49) | 924 (52.8) | 361 (68.6) |
Travel time to facility | ||||
≤10 min | 1,538 (39.4) | 664 (40.9) | 664 (37.9) | 210 (39.9) |
10–20 min | 1,659 (42.5) | 682 (42) | 762 (43.5) | 215 (40.9) |
>20 min | 686 (17.6) | 270 (16.6) | 319 (18.2) | 97 (18.4) |
Unknown | 19 (0.5) | 9 (0.6) | 6 (0.3) | 4 (0.8) |
Paid parking | ||||
Yes | 374 (9.6) | 143 (8.8) | 176 (10.1) | 55 (10.5) |
Health care proxy | ||||
Yes | 265 (6.8) | 120 (7.4) | 102 (5.8) | 43 (8.2) |
Days between booking and visit | ||||
0 d | 646 (16.6) | 191 (11.8) | 394 (22.5) | 61 (11.6) |
1 d | 489 (12.5) | 162 (10) | 262 (15) | 65 (12.4) |
2-7 d | 1,398 (35.8) | 500 (30.8) | 652 (37.2) | 246 (46.8) |
Past medical/utilization history | ||||
≥1 ED visit in prior year | 2,462 (63.1) | 947 (58.3) | 1,167 (66.7) | 348 (66.2) |
≥1 Hospitalization in prior year | 1,464 (37.5) | 500 (30.8) | 718 (41) | 246 (46.8) |
Elixhauser score | 11 (7-17) | 11 (7-16) | 10 (6-17) | 9 (3-17) |
Values are n (%) or median (IQR).
ED = emergency department; HF = heart failure; IQR = interquartile range; PCP = primary care physician; SES = socioeconomic status.