Table 2.
Patient survey responses relating to questions relevant to relationship building
| Median | Mode | Mean | Standard Deviation | |
|---|---|---|---|---|
| Thinking about the last time you had a telehealth appointment, how good was the practitioner at… (5 Point – CARE survey) | ||||
| Making you feel at ease (introducing him/herself, explaining his/her position, being friendly and warm towards you, treating you with respect; not cold or abrupt) | 5 | 5 | 4.35 | 1.01 |
| Being interested in you as a whole person (asking/knowing relevant details about your life, your situation; not treating you as “just a number”) | 5 | 5 | 4.23 | 1.16 |
| Showing care and compassion (seeming genuinely concerned, connecting with you on a human level; not being indifferent or “detached”) | 5 | 5 | 4.23 | 1.14 |
| Being positive (having a positive approach and a positive attitude; being honest but not negative about your problems) | 5 | 5 | 4.31 | 1.08 |
| Thinking about telehealth more generally (7 Point – TUQ survey) | ||||
| I felt I was able to express myself effectively | 6 | 6 | 6.11 | 1.13 |
| I think the visits provided over the telehealth system are the same as in-person visits | 4 | 5 | 3.95 | 1.95 |
| I feel comfortable communicating with the clinician using the telehealth system | 6 | 7 | 5.97 | 1.23 |
CARE survey answers were scored on a 5-point scale (Poor to Excellent). TUQ answers were scored on a Likert Scale from 1 to 7 (Strongly Disagree to Strongly Agree)