Table 4.
Survey responses relating to questions relevant to safety netting
| Median | Mode | Mean | SD | |
|---|---|---|---|---|
| Thinking about the last time you had a telehealth appointment, how good was the practitioner at… (5 Point – CARE survey) | ||||
| Fully understanding your concerns (communicating that he/she had accurately understood your concerns and anxieties; not overlooking or dismissing anything) | 5 | 5 | 4.25 | 1.18 |
| Explaining things clearly (fully answering your questions; explaining clearly, giving you adequate information; not being vague) | 5 | 5 | 4.30 | 1.11 |
| Helping you to take control (exploring with you what you can do to improve your health yourself; encouraging rather than “lecturing” you) | 5 | 5 | 4.26 | 1.12 |
| Making a plan of action with you (discussing the options, involving you in decisions as much as you want to be involved; not ignoring your views) | 5 | 5 | 4.25 | 1.15 |
| Thinking about telehealth more generally (7 Point – TUQ survey) | ||||
| Telehealth improves my access to healthcare services | 7 | 7 | 6.13 | 1.29 |
| Telehealth provides for my healthcare needs | 6 | 7 | 5.60 | 1.51 |
| Telehealth is an acceptable way to receive healthcare services | 6 | 7 | 5.80 | 1.41 |
CARE survey answers were scored on a 5-point scale (Poor to Excellent). TUQ answers were scored on a Likert Scale from 1 to 7 (Strongly Disagree to Strongly Agree)