Table 2.

Inpatient satisfaction test of reliability scores

Item	n	Sign	Item-test correlation	Item-rest correlation	Average interitem covariance	alpha
The nature of the surgery and complications were adequately explained	392	+	0.32	0.22	0.14	0.79
My concerns were addressed and questions answered	392	+	0.49	0.42	0.14	0.78
I was admitted promptly	392	+	0.51	0.42	0.13	0.78
Admitting nurses treated me with respect and courtesy	392	+	0.60	0.55	0.13	0.78
Nurses treated me with respect and dignity throughout my stay	392	+	0.62	0.55	0.13	0.78
Doctors treated me with respect and courtesy throughout my stay	392	+	0.64	0.60	0.14	0.78
Other staff treated me with respect and courtesy throughout my stay	392	+	0.56	0.50	0.13	0.78
My privacy was respected	392	+	0.62	0.55	0.13	0.78
Breast care nurses, counsellors are supportive whilst on admission	392	+	0.35	0.22	0.14	0.80
If I had pain, staff attended to me promptly	392	+	0.53	0.43	0.13	0.78
I was provided with clear follow-up and discharge instructions	392	+	0.58	0.51	0.13	0.78
After discharge wound care and dressings were done regularly and promptly	392	+	0.57	0.50	0.13	0.78
The cleanliness of the ward was adequate	392	+	0.61	0.53	0.13	0.78
The cleanliness of the bathroom was adequate	392	+	0.58	0.47	0.13	0.78
The quality of the food served was reasonable	392	+	0.31	0.18	0.14	0.80
I was given an estimate of the hospital bill before admission	392	+	0.27	0.09	0.15	0.82
Hospital bill was reasonable	392	+	0.38	0.23	0.14	0.80
Overall, I am satisfied with the inpatient services	392	+	0.66	0.60	0.13	0.78
Test scale					0.13	0.80