Table 2.

Definitions of implementation in implementation managers of Minddistrict and project leads in mental healthcare organizations

Definitions of implementation
Implementation managers in Minddistrict
Implementation Manager 1	Implementation Manager 2	Implementation Manager 3	Implementation Manager 4	Implementation Manager 5	Implementation Manager 6
Implementation is making things work in practice Other key elements: flow; alignment in goals; sensemaking process	Implementation is behavior change, both in short and long term, both personal and organizational levels Other key elements: digital, interaction, future, growth integration	Implementation is turning an abstract idea into reality Other key elements: putting a decision or plan into effect; execution; behavior change	Implementation is an organization or entity wanting to start using something new; making sure that the product is integrated well into the work procedures and processes of this organization Other key elements: promoting agency and motivation	Implementation means ensuring adoption Other key elements: Exploring motivations to use, setting goals; motivating and inspiring the right people; evaluating	Implementation is starting to use something new
Project leads in the implementing organizations
Project lead 1	Project lead 2		Project lead 3 e 4	Project lead 5	Project lead 6
Implementation is the entire process [mentions the phases of the MiH] from beginning to end Key elements: kickoff, forming a group, sessions, technical aspects trainings	Implementation is something that needs to go smoothly with everyone, where the outcome is as envisioned beforehand Other key elements: Importance of knowing their own tasks, responsibilities, and time to allocate to them Other key words: introduction of new things, change, difficulties, underestimation of workload		Implementing eHealth solutions means having a clear vision and goals. The innovation needs to be an integral part the treatment processes and daily workflow Other keywords: Technical implementation (related to the use of software; trainings). Stakeholders: high management needs to support it, healthcare side, content people, support people (IT)	Implementation starts with a commission, but then continuous implementation and maintenance are necessary to guarantee success Other key elements: High management needs to be on board; processes need to be integrated	Implementation has two phases: i) learning how something works technically and familiarizing and ii) really incorporating it into everyday practices
Project lead 7	Project lead 8		Project lead 9	Project lead 10	Project lead 11
Implementation is familiarizing with the innovation at an organization level	Implementation starts with identifying a need (in this case a system like Minddistrict was the need). Then all the steps follow (refers to implementation model) Other key elements: Implementation is shared responsibility		The interviewee was not familiar with implementation before this project	Implementation means getting people motivated Other key elements: Continuous implementation and ambassadorship through innovators	Implementation (of Minddistrict) is creating a patient journey and constant evaluation and maintenance accordingly