Table 6.
Technical Strategies towards Patient Waiting Time
| Statement | Level of agreement | Mean (± SD) | ||||
|---|---|---|---|---|---|---|
|
SD n (%) |
D n (%) |
N n (%) |
A n (%) |
SA n (%) |
||
| Block appointment | ||||||
| New Block appointment system | 7(1.7) | 14(3.4) | 19(4.6) | 156(37.9) | 216(52.4) | 4.36(0.856) |
| I prefer the block appointment system to single appointment | 12(2.9) | 20(4.9) | 19(4.6) | 180(43.7) | 181(43.9) | 4.21(0.949) |
| Hourly appointment reduces waiting time | 11(2.7) | 23(5.6) | 22(5.3) | 170(41.3) | 186(45.2) | 4.21(0.963) |
| Block appointment distributes patient arrival more evenly | 19(4.6) | 18(4.4) | 17(4.1) | 174(42.2) | 184(44.7) | 4.18(1.024) |
| Overall Mean | 4.24(0.948) | |||||
| Electronic Medical Records | ||||||
| Drawbacks of using paper based are outweighed by EMR | 8(1.9) | 12(2.9) | 21(5.1) | 167(40.5) | 204(49.5) | 4.33(0.855) |
| EMR improves communication between healthcare providers | 6(1.5) | 17(4.1) | 17(4.1) | 173(42.0) | 199(48.3) | 4.32(0.850) |
| Easy access to patient information with EMR | 8(1.9) | 16(3.9) | 18(4.4) | 181(43.9) | 189(45.9) | 4.28(0.870) |
| Using EMR the time required to wait for documentation is decreased | 10(2.4) | 17(4.1) | 17(4.1) | 157(38.1) | 211(51.2) | 4.32(0.916) |
| Migrating from paper based to EMR reduces waiting time | 20(4.9) | 19(4.6) | 26(6.3) | 187(45.4) | 160(38.8) | 4.09(1.033) |
| Overall Mean | 4.27(0.905) | |||||
| Extension of Clinic days | ||||||
| Extension of clinic days reduces waiting time | 7(1.7) | 11(2.7) | 23(5.6) | 177(43.0) | 194(47.1) | 4.31(0.832) |
| Extension of clinic days gives one additional options | 8(1.9) | 15(3.6) | 19(4.6) | 174(42.2) | 196(47.6) | 4.30(0.869) |
| Overall Mean | 4.31(0.851) | |||||
| Modern Diagnostic services/equipment | ||||||
| Availability of modern diagnostic services has reduced waiting time | 7(1.7) | 13(3.2) | 28(6.8) | 164(39.8) | 200(48.5) | 4.30(0.861) |
| Digitalizing diagnostic machines reduces waiting time | 12(2.9) | 11(2.7) | 22(5.3) | 168(40.8) | 199(48.3) | 4.29(0.908) |
| Computerization has helped to reduce registration time | 14(3.4) | 14(3.4) | 25(6.1) | 147(35.7) | 212(51.5) | 4.23(0.969) |
| Overall Mean | 4.27(0.913) | |||||
| Grand overall mean | 4.27(0.904) | |||||
SD Strongly disagree, D disagree, N Neutral, A Agree, SA Strongly agree