Table 1. Themes and subthemes for patients and residents expressing compassionate care.
| Theme | Subthemes of patients | Subthemes of residents |
|---|---|---|
| Being there with and for patients | Displaying attention by taking time and being prepared (+) | Taking the time for patients (+) |
| Having a demeanor of calmness (+) | Taking responsibility to manage patients’ healthcare processes (+) | |
| Showing stress (-) | ||
| Empathizing | Seeing and treating patients as a person (+) | Seeing patients as fellow human beings (+) |
| Asking about patients’ needs (+) | Standing in patients’ shoes (+) | |
| A lack of empathy (-) | Balancing over-involvement and detachment (+/-) | |
| Judging the severity of patients’ medical condition (+/-) | ||
| Action | Communicating clearly (+) | Small and extraordinary actions (+) |
| Involving patients during the medical process (+/-) | Relieving patients’ suffering (+) | |
| Time pressures and lack of time (-) | ||
| Connection | To click with someone (+) | To click with someone (+) |
| Equal relationship (+) | Reciprocal relationship (+/-) | |
| Engaged and medically interested patients (+) | Bad mood (-) | |
| Professional fulfillment | N.A. | Making a difference for patients (+) |
| N.A. | Organizational hassle (-) |
(+) indicates that the subtheme had a positive influence on compassion.
(-) indicates that the subtheme had a negative influence on compassion.