Table 3. Content and Sentiment Analysis of GenAI vs HCP and Empathetic vs Nonempathetic Responses.
Metric | Mean (SD) | P value | Mean (SD) | P value | ||
---|---|---|---|---|---|---|
HCP (n = 117) | GenAI (n = 126) | Empathetic (n = 41) | Nonempathetic (n = 166) | |||
Polarity | 0.13 (0.24) | 0.21 (0.14) | .02 | 0.26 (0.21) | 0.15 (0.19) | .04 |
Subjectivity | 0.31 (0.23) | 0.54 (0.16) | <.0012 | 0.56 (0.18) | 0.40 (0.22) | .003 |
Affiliation | 1.92 (2.46) | 2.51 (1.97) | .56 | 3.06 (2.01) | 1.98 (2.20) | .08 |
Emotion | 1.21 (2.28) | 1.41 (1.42) | .99 | 2.42 (2.06) | 1.12 (1.82) | .002 |
Positive emotion | 0.87 (2.12) | 1.20 (1.38) | .95 | 1.95 (2.14) | 0.86 (1.67) | .01 |
Negative emotion | 0.29 (1.05) | 0.20 (0.55) | .99 | 0.41 (0.95) | 0.22 (0.87) | .99 |
Abbreviations: GenAI, generative artificial intelligence; HCP, health care professional.