Fig. 1.

Proportions of complaints per group for the Operative group and the Non-Operative group. Categories of complaints included not enough time spent with the physician, wait time, bedside manner and patient experience, disagreement with plan or decision, uncontrolled pain, and medical staff or institution. For direct comparison purposes, the surgical outcomes or complications category was left out as this category only applied to the Operative group and not the Non-Operative group