Table 2.

Type of complaint in total and per group by category

One-star complaint category	Operative group complaints (% of operative group)	Non-operative complaints (% of non-operative group)	Total complaints (%)
Not enough time with physician	14 (7.1%)	21 (11.9%)	35 (9.3%)
Wait time	7 (3.5%)	27 (15.3%)	34 (9.1%)
Bedside manner and patient experience	59 (29.8%)	73 (41.2%)	132 (35.2%)
Surgical outcomes or complications	54 (27.3%)	-	54 (14.4%)
Disagree with the physician decision or plan	28 (14.1%)	30 (16.9%)	58 (15.5%)
Uncontrolled pain	24 (12.1%)	4 (2.3%)	28 (7.5%)
Medical staff or institution	12 (6.1%)	22 (12.4%)	34 (9.1%)
Total number of complaints	198 (100%)	177 (100%)	375 (100%)