Table 4:

Organizational Processes Targeted for Improvement By Main Goal of Innovation

	Main Goal of Innovation
Organizational Processes Targeted for Improvement	Clinical (N=75)	Mixed (N=165)	Patient Satisfaction/ Experience (N=108)	Total (N=348)
Access to care	46.7% (35)	54.5% (90)	55.6% (60)	53.2% (185)
Follow-up care, referrals, and discharge process	64% (48)	54.5% (90)	38.9% (42)	51.7% (180)
Technology	36% (27)	40.6% (67)	33.3% (36)	37.4% (130)
Chronic care management	21.3% (16)	29.1% (48)	20.4% (22)	24.7% (86)
Patient health education	45.3% (34)	36.4% (60)	28.7% (31)	35.9% (125)
Organizational changes (staffing, culture, etc.)	89.3% (67)	75.2% (124)	72.2% (78)	77.3% (269)
Physician and non-physician training	22.7% (17)	26.7% (44)	31.5% (34)	27.3% (95)
Intake/admission	50.7% (38)	38.8% (64)	38% (41)	41.1% (143)
Physical environment modifications	8% (6)	9.7% (16)	8.3% (9)	8.9% (31)
Quality measurement and pay-for-performance	18.7% (14)	24.8% (41)	18.5% (20)	21.6% (75)
Patient safety	5.3% (4)	4.8% (8)	0.9% (1)	3.7% (13)
Other process	1.3% (1)	1.2% (2)	0.9% (1)	1.1% (4)