Table 3.

Discriminant Validity-Fornell and Larcker Criterion

	AF	FA	OS	PL	PS	SS
AF	0.822
FA	0.511	0.978
OS	0.451	0.468	0.852
PL	0.422	0.391	0.672	0.895
PS	0.584	0.544	0.756	0.750	0.893
SS	0.597	0.553	0.740	0.623	0.769	0.880

Abbreviations: AF, Access and Facilities; FA, Financial Aspect; OS, Ophthalmologist Services; SS, Staff Services; PL, Patient Loyalty; PS, patient satisfaction.