| Usability and potential impact |
Serving as an essential safeguard against workplace stress by redirecting the user’s focus |
‘Being in a highly stressful (work) environment, there is no way that I could get out of it as I'm (experiencing) constant stress. The only way I could have for mindline (at work) is to cushion the level of my stress. My mind is focused on the website when I go through the (therapy) sessions. Whatever in mind is taken off from that highly stressed environment.’Age group 51–60, F‘I think what helped from it was some therapies on reframing things to look at the work situations from a different angle. It calms (me) down and makes my mind clearer.’ Age group 21–30, M
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| Limited enduring effects on mental well-being without addressing the source problems |
‘It does not really solve the main issue. Though resources provide temporary relief, I think it’s only good for short-term distraction. It doesn't give me anything tangible. It leaves me desiring for (solutions) that are more contextualized to my situation.’ Age group 31–41, M‘If I'm very stressed at work, instead of regulating my emotions, maybe this job is not for me. Long-term guidance like a career coach might help even more because sometimes, it might be best to just leave that toxic environment. No matter how much self-care you do, it will not change our environment. Self-care and regulating emotions will definitely help, but it is a short-term solution.’ Age group 31–40, F
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| Uptake and acceptability |
Perceived need for more organisational support for mental well-being to promote uptake and a culture of self-care in the workplace |
‘Educating the top levels and moving as a whole organization to normalize self-care at work, whereby seeking (mental) help is valued and encouraged. If you are using mindline (at work) for a few minutes during work time, that doesn't mean you're slacking off, nor should you feel guilty for that. You're just trying to improve your mood so that you can work with better productivity.’ Age group 31–40, F‘But if I know my boss is using it, then I will be interested in using it too. Also, if my boss uses it during work time, then I will also feel less worried about using it at work.’ Age group 21–30, F
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| Concerns about using the platform during working hours due to prevailing stigma on mental wellness |
‘I mean also gives a bad impression about me if my boss sees (me assessing) this kind of thing. I think it also leaves a notion that this staff is not coping well emotionally, so perhaps this person is not up to standard and allocated with less important tasks.’ Age group 21–30, M‘I guess people are still uncertain about showing too much (mental vulnerability). In a way, I guess people still view it differently, and it might affect your progression at work. So, I always use it at home.’ Age group 41–50, M
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| Safety and trust |
Platform’s anonymity lowers the entry barrier and safeguards privacy, facilitating open communication |
‘Very good (of not having to create a user account). The whole idea of creating an account is like a barrier to a lot of things. People are apprehensive about joining because they worry that their email and particulars will be tracked. So, they can share anything under the roof without an account, and there’s no way to track back what the person said.’ Age group 21–30, M‘This is a chatbot. It doesn't ostracize you simply because it is anonymized. It is there to provide a listening (ear) without being judgmental. Good for participants to share safely and freely.’ Age group 41–50, M
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| Endorsement by national-level agencies enhances trust |
‘I find it very secure. If I'm not mistaken, this is supported by the government. So, anything the government supports, I feel safe because I know that the government is working hard to secure user privacy.’ Age group>60, F
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