Communication	Technique	Example
Ask about questions and concerns	Try to elicit top 3 concerns using open ended questions Allow adequate time/listen, before addressing the questions	“Are you up to date with your recommended vaccines? If not, what is keeping you from being vaccinated?”
Reflect and summarise	Summarise concerns to check understanding Establish rapport through non- judgement	“So if I can summarise, it sounds as though your main concern is that…”
Acknowledge concerns	State that expressing concerns is normal	“Having questions is very normal “
Share knowledge	Offer to share your knowledge Avoid over-reassurance Acknowledge all vaccines have side effects Guide towards trustworthy sources of information	“Can I share what I know? Protection provided by COVID-19 vaccines wanes over time, especially for protection against severe disease or you getting sick enough to go to hospital. You need a booster dose to keep your protection up”
Reinforce motivation to vaccinate	Share stories about people with risk factors who got sick	“Can I tell you about a patient, who had diabetes like you and got seriously ill because he had not been vaccinated yet.”
Discuss disease severity	Return to talk about the severity of the disease, not just the vaccines	“Diseases like COVID and flu can be more severe as we get older and in people with underlying medical conditions…”
Recommend vaccination	Always finish with a recommendation to vaccinate Explain where to get vaccinated/how to get it	“The best way to protect you and to ensure you can enjoy your life freely and travel is to have a vaccine now”
Leave the door open	If they are not ready, offer to continue the conversation later	“It seems like you are not ready to make a decision today. Maybe we can talk again in a few weeks”