Table 1.
Health IT outcome measures mean percentages and scores (N = 8880 staff)
| Measure | # of Valid Responsesc |
|
|---|---|---|
| Composite Measures | Mean (SD) | |
| EHR system training (composite measure) | 3.53 (0.90) | 8146 |
| EHR support & communication (composite measure) | 3.29 (0.84) | 7720 |
| Quality Issues a | Percent (SD) | |
| Information was not complete | 25.2% (0.43) | 7473 |
| Information was not accurate | 19.5% (0.37) | 7521 |
| Important information was hard to find | 28.0% (0.45) | 7751 |
| Information was entered into the wrong patient record | 3.4% (0.18) | 7493 |
| Incorrect information was copied and pasted | 11.0% (0.31) | 7170 |
| Dissatisfied or very dissatisfied with hospital’s EHR system | 20.2% (0.40) | 8808 |
| Workflow | Mean (SD) | |
| There are enough EHR workstations available | 3.66 (1.11) | 8272 |
| NOT required to enter the same info in too many placesb | 2.55 (1.09) | 7933 |
| There are NOT too many alerts or flags in our EHR systemb | 3.17 (0.94) | 7705 |
Note: For the Composite Measures and Workflow items, the range is 1–5 and a higher mean is better. For the Quality Issues, lower percent is better. SD = standard deviation
a Percent “high frequency” – issue happened 6 or more times in the past 3 months
b Change in measure description from the original question to align with reverse-scoring
c Valid responses exclude missing (i.e., non-response) and non-substantive responses. All of the items had, on average, 80% or higher valid responses. Non-valid responses for Information not accurate ranged from 11% among physicians to 22% pharmacists; Non-valid responses for Dissatisfaction of EHR system was less than 2% for all staff positions; Non-valid responses for EHR support & communication ranged from 12% among tenure 6–10 years to 15% among tenure < 1 year; Non-valid responses for EHR training ranged from 8% among tenure 11 or more years to 10% among tenure < 1 year