Table 2.
Survey results of key outcome measures by staff position and hospital tenure
| EHR System Composite Mean Score | High Frequencya of a Patient Safety Quality Issue (% among the group) |
Dissatisfaction (% among group) | Workflow Mean Score | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Training | Support and Communication | Info not complete | Info not accurate | Important Info hard to find | Info entered into wrong patient | Incorrect info copied and pasted | Dissatisfied with EHR System | Enough workstations | Don’t have to re-enter info | Not too many alerts | |
| Position (% of 8880) | |||||||||||
| Management (6.7%) | 3.60 | 3.37 | 32.2% | 23.8% | 40.3% | 4.2% | 16.5% | 27.3% | 4.01 | 2.52 | 3.27 |
| IT staff (3.7%) | 3.68 | 3.50 | 36.6% | 28.5% | 29.1% | 13.8% | 12.0% | 17.7% | 4.03 | 2.98 | 3.17 |
| Other clinical (17.9%) | 3.56 | 3.35 | 19.2% | 15.9% | 23.4% | 2.9% | 10.0% | 17.5% | 3.62 | 2.71 | 3.27 |
| Non-clinical (13.0%) | 3.54 | 3.38 | 18.5% | 16.6% | 15.8% | 3.3% | 5.0% | 12.2% | 3.83 | 2.84 | 3.30 |
| Pharmacists (10.9%) | 3.43 | 3.20 | 23.4% | 17.6% | 23.7% | 2.3% | 5.2% | 14.9% | 3.72 | 2.87 | 3.12 |
| Physicians (5.9%) | 3.49 | 3.27 | 38.5% | 32.8% | 45.0% | 4.5% | 23.8% | 32.1% | 3.57 | 2.51 | 2.77 |
| RNs (41.9%) | 3.51 | 3.25 | 26.1% | 19.0% | 29.8% | 2.8% | 11.6% | 22.6% | 3.55 | 2.31 | 3.15 |
| Hospital Tenure (% of 8548) b | |||||||||||
| Less than 1 year (10.2%) | 3.43 | 3.40 | 19.4% | 15.1% | 25.6% | 2.7% | 6.7% | 19.5% | 3.73 | 2.64 | 3.29 |
| 1 to 5 years (37.2%) | 3.48 | 3.30 | 23.5% | 19.5% | 27.2% | 3.1% | 10.6% | 18.6% | 3.66 | 2.59 | 3.22 |
| 6 to 10 years (18.0%) | 3.56 | 3.28 | 25.9% | 19.0% | 28.3% | 3.6% | 13.4% | 19.8% | 3.58 | 2.48 | 3.07 |
| 11 or more years (34.7%) | 3.56 | 3.24 | 27.3% | 20.2% | 29.3% | 2.8% | 11.5% | 22.7% | 3.66 | 2.48 | 3.12 |
Note: For the Composite Measure and Workflow items, the range is 1–5 and a higher mean is better. For the Quality Issue and Dissatisfaction items, lower percent is better
a “High Frequency” – staff member reported discovery of the issue 6 or more times in the past 3 months
b The Information Technology staff (n = 332) were excluded from tenure analysis