Given the evolution of digital communication tools such as reminder systems, there are a range of characteristics that could be integrated into such systems to help address patient non-attendance and improve patient engagement; however, little is known about patient preferences for aspects of these reminder systems in Australia.

Respondents had a significant preference for an appointment reminder to be delivered via a text message, less than 3 days before the appointment, with basic details including the appointment cost, and where there is the ability to cancel or modify the appointment.

A scenario analysis showed that the likelihood of choosing an appointment reminder system with the preferred characteristics would be 97%.