| Service name (Organisation) |
Suicide prevention or postvention specific | 24/7 crisis | Focus population | Evaluation |
|---|---|---|---|---|
|
Lifeline 13 11 14 Crisis Service (Lifeline Australia) |
Yes | Yes | People experiencing crises or other problems | Lifeline Research Foundation conducts research that informs service delivery. All projects receive input from academic partners and Lifeline’s Lived Experience Advisory Group [128]. |
|
13 YARN 13 92 76 (13 YARN & Lifeline Australia) |
Yes | Yes | Indigenous people having trouble coping | Not found |
| 1800 RESPECT 1800 737 732 (National Domestic Family and Sexual Violence Counselling Service) | No | Yes | People experiencing violence or abuse | Conducted in 2020. 1800RESPECT is delivering a quality counselling service that is highly regarded by callers, staff, the sector and stakeholders. Service improvements were recommended [129]. |
|
All Hours Support Service (On the Line) |
Yes | Yes | People with low/medium risk of suicide | Not found |
|
Beyond Blue Support Service 1300 22 46 36 (Beyond Blue) |
Yes | Yes | People with mental health problems or their families | Effective, most users took help seeking action, more engaged with a health professional, reduced distress, increased confidence to cope and less hopelessness [130]. |
| BeyondNow (Beyond Blue) | Yes | Yes | People experiencing suicidal thoughts |
2017 (V1): 1,672 app users completed an online survey (39 users downloaded app on behalf of someone else and 75 health professionals used the app with clients). High usefulness and ease-of-use ratings reported [131]. 2021 (V2): 668 app users completed online survey, and 28 were interviewed or took part in focus groups. High levels of engagement and satisfaction, perceived to be inclusive and neutral in its handling of gender and sexuality, and culturally appropriate and inclusive of First Nations Peoples and LGBTIQA + peoples. Areas for improvement identified [132]. |
| eheadspace (headspace) | Yes | No (9am-1am) | Young people (aged 12-25) experiencing mental health problems | Currently under evaluation. Satisfaction surveys indicate service users and their families accessing eheadspace web chat services are very positive about their experiences [133]. |
| GriefLine (GriefLine) | No |
Yes (Online Moderated Forums) No (Helpline: 8am-8pm Mon-Fri) |
People experiencing grief and loss | Not found |
| iBobbly (Black Dog Institute) | Yes | Yes | Young Indigenous peoples (15+) experiencing feeling sad/low or thinking about self-harm | Initial RCT pilot study included 61 Aboriginal people from the Kimberley, WA [134]. Users reported significantly lower levels of depression and psychological distress. iBobbly was well received by people who tried it and feedback from users was positive. |
|
Kids Helpline 1800 551 800 (Yourtown) |
No | Yes | Young people (aged 5-25) | Kids Helpline Annual Satisfaction Survey for 2018/19 revealed high levels of satisfaction among the 978 young people who responded [135]. |
|
Mensline Australia 1300 78 99 78 (On the Line) |
No | Yes | Men with family/relationship problems | Not found |
| National Indigenous Postvention Service (NIPS) 1800 805 801 (Thirrili) | Yes | Yes | Indigenous peoples, families or communities affected by suicide/trauma | First three years (2017–2020) of development and implementation found that the service is providing valuable postvention support to individuals and families who have recently experienced a suicide or other traumatic event [136]. Improvements in the way the service is managed and delivered were recommended. |
|
Open Arms Veterans & Families Counselling 1800 011 046 (Open Arms) |
Yes | Yes | Veterans and families | Not found |
| Operation Life (OP Life) (Open Arms) | Yes | Yes | Veterans/others experiencing suicidal thoughts | Not found |
| Qlife 1800 184 527 (LGBTIQ + Health Australia) | No | No (3pm-12am) | LGBTIQ+ |
Evaluation conducted in October 2021. Recommended improving data input, and liaising with partner sites to develop an improved practice model that responds to the needs of service users, partner sites, and peer supporters [137]. Not found. |
|
Re-Minder Suicide Safety Plan (On the Line) |
Yes | Yes | People experiencing suicidal thoughts | Not found |
|
ReachOut.com (ReachOut Australia) |
No |
Yes (Online community) No (Online peer chat) |
Young people aged 14–25/18–25 | Significant reduction in symptoms of depression, anxiety and stress, and suicide risk. Increase in help-seeking behaviour [138]. |
|
Suicide Call Back Service 1300 659 467 (On the Line) |
Yes | Yes | People aged 15 + affected by suicide | Not found |
| Support After Suicide Program (Stand By Youturn Limited) | Yes | Yes | People bereaved by suicide |
A recent independent evaluation of the program found that StandBy’s Support After Suicide service helps to significantly lower the risk of suicidality, mental health concerns, and social isolation following a loss of a loved one [139]. Not found |
|
Way Back Support Service (Beyond Blue) |
Yes | Yes | People who have attempted suicide | Evaluation findings indicate reduced psychological distress and suicidal ideation and improved emotional wellbeing [140]. |
RCT Randomised controlled trial