Table 11.

Overall Participant Satisfaction

		Frequency	%	Valid %	Cumulative %
Overall Satisfaction	Highly dissatisfied	10	2.5	2.5	2.5
	Dissatisfied	90	22.2	22.2	24.7
	Neutral	96	23.7	23.7	48.4
	Satisfied	146	36.0	36.0	84.4
	Highly satisfied	63	15.6	15.6	100.0
	Total	405	100.0	100.0
Experience with Afya insurance coverage	Very poor	6	1.5	1.5	1.5
	Poor	22	5.4	5.4	6.9
	Average	122	30.1	30.1	37.0
	Very good	149	36.8	36.8	73.8
	Excellent	106	26.2	26.2	100.0
	Total	405	100.0	100.0
Comparing Afya services to government services	Very poor	10	2.5	2.5	2.5
	Poor	30	7.4	7.4	9.9
	Average	85	21.0	21.0	30.9
	Very good	115	28.4	28.4	59.3
	Excellent	165	40.7	40.7	100.0
	Total	405	100.0	100.0