Table 1.

Definitions of the three types of conflict statements with selected examples from participants.

Power	— Uses threats — Pressures someone to do something they would not otherwise do
	•   “The neighbor’s boyfriend kicked in the door and destroyed our property”   •   “When my soon to be ex-husband was asked to leave there was a big argument.”
Rights	— Refers to fairness, past issues, or events — Brings up health and safety laws
	•   “Usually it’s about some repair he wants to do but isn’t safe for him, like get on a ladder.”  •  “We get our food delivered now since the dining room is closed and the quality of the food is terrible. The building management has taken away our freedom. They say “seniors you must do this...”, they talk to us very dictatorial and mean. They said this is how they have to talk to seniors”
Interests	— Understands underlying needs, desires, concerns — Explores reasons for resistance
	•   “Usually, it’s rather if we need to relocate to avoid some of the maintenance. It’s more a long-term decision, we have to think about do we want to stay here as we age vs focusing on what we like about the house”  •  “He is ready to leave and get to Florida and I have put it off because I have friends and family in Chicago.”