Table 4.
Perceived importance of technical features and functionality according to persuasive system design dimensions.
| Domains and items | Level of importance and number of participants (n=100), n | |||||
|
|
1a | 2a | 3a | 4a | 5a | |
| Primary task supportb | ||||||
|
|
Information is tailored to specific mental health conditionc | 71 (71) | 20 (20) | 7 (7) | 2 (2) | 0 (0) |
|
|
Options to explore more about the topic by clicking on links | 63 (63) | 24 (24) | 10 (10) | 3 (3) | 0 (0) |
|
|
Personalized texts that reference you by name | 63 (63) | 15 (15) | 13 (13) | 1 (1) | 8 (8) |
|
|
Information is tailored to the age of the end user | 63 (63) | 16 (16) | 14 (14) | 3 (3) | 4 (4) |
|
|
Quizzes and checklists you complete to see how you are doing | 60 (60) | 26 (26) | 9 (9) | 1 (1) | 4 (4) |
|
|
Receiving the texts at the same time of day each time | 54 (54) | 24 (24) | 10 (10) | 4 (4) | 8 (8) |
|
|
SMS text messages written at a basic level (eg, grade 8 reading level) | 51 (51) | 16 (16) | 18 (18) | 4 (4) | 11 (11) |
|
|
Receiving less than 10 texts in total | 47 (47) | 17 (17) | 25 (25) | 4 (4) | 7 (7) |
|
|
"Single messages no longer than 160 characters each" | 45 (45) | 21 (21) | 23 (23) | 5 (5) | 6 (6) |
|
|
Receiving SMS text messages between 3 and 6 months | 34 (34) | 27 (27) | 27 (27) | 2 (2) | 10 (10) |
|
|
Receiving SMS text messages for 3 months or less in total | 22 (22) | 20 (20) | 35 (35) | 12 (12) | 11 (11) |
|
|
Receiving more than 10 texts in total | 13 (13) | 16 (16) | 46 (46) | 9 (9) | 16 (16) |
| Dialogue supportb | ||||||
|
|
Reminders to complete specific transition plan activities | 66 (66) | 26 (26) | 6 (6) | 0 (0) | 2 (2) |
|
|
Hopeful or encouraging language in the texts (eg, “You are not alone”) | 64 (64) | 19 (19) | 8 (8) | 7 (7) | 2 (2) |
|
|
Embedded links to videos, websites, or documents | 49 (49) | 24 (24) | 19 (19) | 4 (4) | 4 (4) |
|
|
Automated bounce-back messages of encouragement (eg, “Great job!”) | 49 (49) | 26 (26) | 12 (12) | 4 (4) | 9 (9) |
| System credibility supportb | ||||||
|
|
Ability to stop or start texts at any pointc | 81 (81) | 16 (16) | 2 (2) | 0 (0) | 1 (1) |
|
|
Information sounding truthful, fair, and unbiasedc | 78 (78) | 18 (18) | 2 (2) | 2 (2) | 0 (0) |
|
|
Evidence that texts are coming from a trusted health care centerc | 71 (71) | 21 (21) | 5 (5) | 2 (2) | 1 (1) |
| Social supportb | ||||||
|
|
Ability to share a link to the program with others | 46 (46) | 30 (30) | 12 (12) | 4 (4) | 8 (8) |
|
|
"Seeing how many youths have signed up for the SMS text messages" | 24 (24) | 16 (16) | 22 (22) | 16 (16) | 22 (22) |
a1=extremely important or important; 2=slightly important; 3=neutral; 4=slightly not important; 5=not important at all or not important.
bItems are ordered from highest to lowest levels of agreement on importance with the first and last 2 categories of the Likert scale collapsed.
cMet the consensus threshold.