Table 3.

Interview 2 Themes

Theme	n	Representative Quotes
Session made participants feel supported	8	It was very helpful knowing there are people out there who want to help me. (P6) I highly recommend this program for anybody. It makes us feel good because you guys are concerned. No matter what the questions are and no matter what we tell you, you tell us it’s confidential. But still it makes me feel good that you care. (P10) It sounds like what you’re doing with the sessions now is doing good… I don’t know for sure how others would feel, but it made me feel good. It boosted my confidence level. (P11)
Beneficial to address mental health and OUD together	7	Mental health is the reason I started using. (After a death in my family) I did not want to feel… So everybody’s journey to the drug is different and everybody’s journey after the drug is different (P7). When I was in treatment (for OUD), it seemed like there wasn’t one person in there that wasn’t depressed or had PTSD. I think it’s all together. I think people that have an addiction problem have mental problems too. (P2) I think pain pills got me more depressed. (P8)
Conducting session by telephone was acceptable	9	It was fine (doing the session over the phone). It would actually be easier. Especially with addicts, you don’t have to walk into a place. There is some comfort in that. (P7) You’re not actually getting seen, but you’ll still feel like you’re able to talk… They aren’t seeing you, so they are not judging you. But you’re still getting help. (P1)
Flexible CC approach based on patient readiness	9	It all comes down to, are they forced to go to treatment or is it something they want to do themselves? That’s a big difference right there. If somebody’s making you do something, you’re not going to want to do it. But if you’re sick and tired of the situation and you want help, there’s a different motivational factor. (P4) I think [people at] different stages [of treatment] are more accepting… If they’re just starting out – I would be very wary of people. I don’t know who to trust. I don’t know if they’re going to run off and tell the cops on me about what I’ve done. People aren’t trusting at first. At least I wasn’t. (P2) Asking for help is a huge step. And ask (the patient) more than once. Don’t give up on them. Go back and talk to them a week later or the next time they have their appointment. That next time they might need you. (P7)

Note: CC = care coordinator; OUD = opioid use disorder; P = patient; PTSD = posttraumatic stress disorder.