| Item |
Mean ± SD |
| 1. The amount of time nurses spent with you |
3.576 ± 1.1089 |
| 2. How capable nurses were at their job |
3.952 ± 0.9750 |
| 3. There is always being a nurse around if you need one |
3.749 ± 1.1245 |
| 4. Number of nurses who know about your care |
3.937 ± 1.0389 |
| 5. How quickly nurses came when you called for them |
3.637 ± 1.0933 |
| 6. The way the nurses made you feel at home |
3.610 ± 1.1372 |
| 7. The amount of information nurses gave to you about your condition and treatment |
3.617 ± 1.1259 |
| 8. How often nurses checked to see if you were okay |
3.562 ± 1.1207 |
| 9. Nurses' helpfulness |
3.840 ± 1.0644 |
| 10. The way nurses explained things to you |
3.729 ± 1.0690 |
| 11. How nurses helped put your relatives' or friends' minds at rest |
3.602 ± 1.1485 |
| 12. Nurses' manner of going about their work |
3.983 ± 1.0277 |
| 13. The type of information nurses gave to you about your condition and treatment |
3.714 ± 1.1329 |
| 14. Nurses' treatment of you as an individual |
3.739 ± 1.1089 |
| 15. How nurses listened to your worries and concerns |
3.674 ± 1.1351 |
| 16. The amount of freedom you were given on the ward |
3.678 ± 1.1249 |
| 17. How willing nurses were to respond to your request |
3.761 ± 1.1110 |
| 18. The amount of privacy nurses gave you |
3.956 ± 1.0890 |
| 19. Nurses awareness of your needs on average |
3.853 ± 1.0941 |
| Overall mean |
71.1689 (out of 95) ± 13.50629 |
