Table 3.

Identified implementation actors and actions for REACH

Actor	Action
Clinic leadership
Program and Clinical Directors	• Approve the addition of clinic actions and roles related to the implementation effort
Managers (nursing, radiation therapy, chemotherapy unit)	• Approve the addition of clinic actions and roles related to the implementation effort • Advocate, support, and communicate the need and benefits of REACH to clinic staff • Organize and coordinate education sessions related to REACH for clinic staff • Provide ongoing feedback on local implementation challenges and solutions
Physician site leads (medical oncology, radiation oncology, surgical oncology, hematology oncology)
Health Care Providers
Nurses (clinical nurse coordinators, nurse navigators, specialized oncology nurse, infusion nurse, etc.)	• Introduce the REACH system to eligible patients and provide them with information on how to register
Radiation therapists
Oncologists	• For patients recommended by REACH to schedule a visit with their oncologist for further assessment, review the list of suggested referrals to community and hospital services on the print-out provided to patients when determining the most suitable course of action
Information Technology Teams	• Integrate information related to REACH into existing electronic systems and communication channels used by patients and/or providers in the centre
REACH System Developers	• Develop the code required to generate the data needed to evaluate REACH • Manage technical issues related to REACH reported by patients
REACH Implementation Team	• Structure and manage the data generated by the REACH system • Develop educational material about REACH for patients and clinic staff • Manage general inquiries from patients about REACH