Table 2.
Description of the themes and sub-themes of the humanization dimension
| Theme | Sub-theme | Codes |
|---|---|---|
| Communication | a. Verbal | EF11-Give positive reinforcement to the patient EF12-Talk to patient by calling out their names and interact fairly well on daily rounds EF5-Nursing staff is polite, patient, and empathetic EF1-Talk respectfully and encourage patient for well being |
| b. Nonverbal (with patient) | EP2-Nursing staff always greets with a smile EF8-Common courtesy procedures performed, ask how is the patient doing, any pain or discomfort EF9-Positive vibes when the doctor is around, does not feel like doctor patient relationship |
|
| c. Verbal (with family) | EF13-Explain the situation very well that they are doing their best, even if condition not improving and patient is critical EF16-Answer queries in detail, even if asked repeatedly they do explain EF3-Talk about the prognosis about the disease in each visit EF19-Nursing staff tries to help and solve the issues of the relatives, very co-operative |
|
| Experience of care | a. Physical care | EP3-Nurses are always around, never need to call them EP5-Care performed regularly and on time, no need to ask for it anytime EF27-Take care of patient as their own family member EP2-No mocking or shaming of the patient EF7-Explain the procedure to be performed in detail |
| b. Care plan | EF23-Staff at bedside is very attentive and performs tasks diligently EP5, EP9-Adequate pain relief was given EP13, EP7-Mobilization of patient was done regularly EF10-All needs were met beyond expectations |
|
| c. Emotional care | EF25-When I got emotional seeing the critical condition of my patient, nursing staff helped me to cope-up with the situation EF8-We can go out for some time; the nurses takes full care even when we are not around EF24-Nursing staff fully devoted to her work and is accessible EF14-Nurse is posted at our bedside they make extra effort to come and ask about his well being |
|
| Infrastructure | Environment | EF4-Never seen nurses, wards attendants sitting idle, chatting, laughing; always performing their chores professionally and with sincerity EF10-Open visitation policy was the most reliving and greatest act of kindness for the sick patient |
| Patient autonomy | Procedures | EF22-Procedures like tracheostomy or imaging for which patient has to be shifted are explained by staff and doctors in detail |