Table 1.

Terms and definitions used during interviews with primary nurses and health technicians on process inefficiencies.

Term	Definition
Information-intensive tasks	Require reading, writing, or sharing information (eg, chart review).
Frequent tasks	Performed often or for each patient (eg, looking up patients’ contact information or reviewing discharge summaries).
Repetitive tasks	Tasks done repeatedly that should only be done once or not at all (eg, repetitious logins or clicks to access required information).
Difficult tasks	Tasks requiring large amounts of concentration to complete (eg, reviewing labs or determining trends in vitals).