Table 1. Interview guide.

Family caregivers

How do you view your relationship with nursing staff in nursing home? What are your main worries about your family moving into nursing home? What is the biggest concern? Why? What do you emphasise between you and the nursing staff in nursing home? What help do you want from the nursing home staff? How do you want to get it? Have you ever had a conflict with the nursing home? How did this happen? What methods will be used to solve the problem after the discovery? Do you have specific strategies or behaviours to interact with nursing home staff? What kind of it and why?

Nursing home staff home caregivers

What changes happen after the elderly individuals moves to the nursing home? Do you think it is difficult to care for the elderly individuals? What are there? Why? Do you any specific strategies or behaviours to interact with the family caregivers? What kind of? Why? What problems do you think exist in the communication with the family caregivers? How do you solve it? What do you want the family caregivers to provide for you with? In what? Why?